Develop and manage customer knowledge base (Optimum Answer Center) content. Responsible for the integrity and accuracy of all customer service, troubleshooting and repair related content on all publicly accessed Web sites and media outlets including but not limited to, Cablevision.com, iO.tv, Explore Optimum on iO, Optimum.net, optimumvoice.com, and Optimum.com. Customer service content includes a ...
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